Cancellation policy
Purchase options cancellation policy
Brass Key is a brand of GMKCorporation LLC. This policy covers our monthly subscription, our 6- and 12-month prepaid scent plans, and pre-orders.
Monthly oil subscription. Your subscription renews automatically each month and is charged at the price shown at checkout until you cancel. You can cancel anytime from your customer account or by emailing kmoore@gmkcorporation.com. Cancel before your next billing date and you won’t be charged again. Bottles that have already shipped can’t be refunded once opened. If you got your first month free with a diffuser purchase, cancelling after that free bottle costs you nothing.
Prepaid scent plans (6 or 12 months). Prepaid plans are a single payment and never renew. You can cancel anytime. Cancel before your first bottle ships and we refund the full plan price. Cancel later and we refund the bottles that haven’t shipped yet at your plan’s per-bottle price. If your plan came with a free diffuser and you cancel, we deduct the diffuser’s price ($99.99) from your refund, unless you return the diffuser unused within 60 days of delivery.
Pre-orders. Subscriptions and plans ordered while oil is sold out are pre-orders, and the first bottle ships on the date shown at checkout (currently November 15). You can cancel a pre-order for a full refund anytime before it ships.
Changing your plan. To switch scents, skip a month on the monthly subscription, or change your address, email us before the 1st of the month.
How refunds are paid. Refunds go back to your original payment method within 5–10 business days of approval. To cancel or request a refund, email kmoore@gmkcorporation.com with your order number.
Nothing in this policy limits any rights you have under applicable law.